Welcome to the Rates Review Portal

As outlined in the Quality Assurance Framework (QAF), provision has been made to allow Non-Medical Help (NMH) Providers an opportunity to revise their hourly NMH charge rates on a quarterly basis.

As indicated in the QAF, point 1.8, the portal is normally open from 20th to 25th inclusive, please note, where either of these days fall on a non-working day, the date will move to the previous working day. If you miss the window to update your rates, you will not be able to complete this process until the next period.

Please note, you do not have to complete this process if your rates have not changed.

We will subsequently publish your revised rates on the date indicated in the table below.

Please note: for organisations who maintain rates on their own website you must follow the same timescales. An NMH Provider’s registration to DSA-QAG will be temporarily suspended for an organisation who does not adhere to the prescribed timescales.

Please see the table below for the timetable.


Portal Opening Date

Portal Closure Date

Rates Published Date

December 2019Monday 2nd DecemberFriday 6th DecemberFriday 13th December

Prior to completing the rates review online form, you must ensure you have:

  • Confirmed that the rates submitted are correct, as no further amendments can be made once submitted to DSA-QAG for publication. Please note, only in exceptional circumstances will DSA-QAG consider reviewing a significant erroneous rates revision.

The online rates facility is now closed.